2/10 – Ungenügend
Nina
Mit der Familie gereist
21. Sept. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
DO NOT STAY HERE
Worst experience ever. I called the front desk to tell them my bathroom floor was covered in water. I was asked if I wanted a plunger. She came to my room only to figure out the light in the shower was leaking from the floor above me. I was told it would be OK. It's absolutely disgusting and a fire hazard. When I told her this, she rolled her eyes at me and said the only other thing she could do was give me another room to which I agreed. She rolled her eyes at me again and told me to grab my stuff and meet her in the office. She flicked her hand at me and with attitude told me my room was in the back upstairs and turned to walk away. On the way to finding my room, I was terrified when I saw a man come out of his room slamming a big dog against the railing. I ran the opposite way and finally found my room. I called the office again to report it and she laughed at me and replied with "It's not like they are going to come after you". I have severe PTSD and it triggered me into a huge anxiety attack and being laughed at did not help. I didn't sleep at all because I was barricaded in my room scared to sleep from fear. The next morning a couple came out of another room yelling cussing and being physically aggressive with each other. I grabbed my stuff and made sure they were gone, I went to the office as quick as I could. I was told the manager would be in the next day. I told the woman what happened and she replied with "oh". A refund was requested and no reply was ever given.
Nina
Aufenthalt von 1 Nacht im September 2024