2/10 – Ungenügend
Gerald
Mit der Familie gereist
19. Okt. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This was hands down the worst hotel experience I’ve ever had. From the moment we arrived, things went downhill fast. The check-in process was a nightmare. We stood there for over 30 minutes, waiting for the disorganized staff to figure things out. To top it off, once we finally got to the room, the TV didn’t work. A basic amenity in any decent hotel, and they couldn’t even manage that.
The prices are absolutely outrageous, and they nickel-and-dime you for everything. After paying a steep rate for the room, we found out that everything is a la carte. Want extra towels? Pay. Need some toiletries? Pay. It was ridiculous.
There was consistently a 15-minute wait at the elevators no matter what time of day. It was absurd. The staff was incredibly rude, treating us like we didn’t belong from the moment we stepped in. To make matters worse, the patrons were snobby, rude, and downright racist. We spent most of our stay justifying our presence there, constantly showing our wristbands like we were trespassers instead of paying guests.
We paid for parking but couldn’t find a single parking spot. It was as if they sold more spaces than they had available. We ended up wasting time searching for parking, only to be told by staff that there was nothing they could do.
And to top it all off, on the day we checked out, the cleaning staff showed up 45 minutes before checkout, essentially rushing us out of the room. Talk about adding insult to injury!!!
Gerald
Aufenthalt von 1 Nacht im Oktober 2024