It’s a hostel, so things are not as luxurious as at a regular hotel. Indeed, I never saw any of the hostel staff. And we had a lot of confusion regarding check-in. However, once we checked in, the room was just fine for the price, and the location was convenient to shopping, restaurants, and sightseeing.
Note: there is NO parking anywhere nearby. Even driving to the hostel to drop off bags is difficult, since the streets are mostly 2-2.5m wide, and twisty. But if you arrive by mass transit, it’s fine.