4/10 – Schlecht
Dennis J.
23. Okt. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
3 night stay, 10/20-10/23/2024.
First of all...I've been staying here or 50 years. It's a small motor lodge, nothing fancy. So I didn't expect the Mark Hopkins. Since my last stay ownership changed....Sadly not for the better.
1) The gas wall heater would not light. Staff had zero idea of how to get it started and brought me an electric heater for the night (expected temp was to be in the low '30s). The heater kicked off the breaker everytime it kicked on. No one returned to light the regular heater.
2) Later that night a knock came on the door. Staff member came to the door telling me my card had been declined and I must come to the office. After the back and forth they realized they goofed and I used a different card. I told them I was concerned about being double charged. Guess what.... I was double charged.
3) On my last day staff came to door at 4:30 in the afternoon to replace shower curtain. I was gone all day but I guess disturbing me was more convenient for them.
4) The staff member who replaced the shower curtain could stand an introduction to soap and deodreant. Had to open windows and turn on fan to clear the aroma.
5) The grounds used to be beautiful with flowers, lawns, trees, etc. Not now...... The are weeds 2 feet high everywhere. Garbage cans overflowing.
6) I could go on but I believe you get the point. It might help if onsite staff spoke English and the owners were onsite and not on the cellphone calling from who knows where.
Dennis J.
Aufenthalt von 3 Nächten im Oktober 2024