4/10 – Schlecht
V, Berlin
Geschäftlich gereist
10. März 2020
Verbesserungswürdig: Sauberkeit und Personal & Service
based on the fact that my booking was an offer, from 100 to 25 €/night, I was surprised to find the simpliest of all equipments in the room. it's super poor interior, the rules and regulations read like a punishment rather than holiday place. I could not get over the feeling of being betrayed.
most disappointing was the hotel's lack of support during my illness, whereby only one staff member was able and willing to provide water and food from the restaurant for me, while I ended up being bed bound. strange that hospitality was not taken to a level to support a heavily sick guest. cleaning was just on demand and even then most of the instructions were not understood and it was left uncleaned. its location is great, everything in walking distance, comes obviously with an acoustic impact. for a property of this category, I feel very insufficient service and definitely not welcoming. I would not go back to this place. many properties around with better value for money. unfortunately my stay was not at all what I was expecting.
V
Aufenthalt von 7 Nächten im Februar 2020