6/10 – Okay
Stepan
28. Apr. 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The Hospes Maricel is well aware that there are few five-star hotels on Mallorca with direct access to the sea and therefore charges its guests accordingly. Unfortunately, the facility does not deserve a five star rating.
From the inside, the hotel looks dated and not at all luxurious. Drawers hanging wonky, loose wall fixtures, defect sockets, quickly clogged washbasins and a generally slightly run-down appearance.
The breakfast buffet is boring and repetitive each day. No creativity, no variation in the dishes served. There are barely any typical Mallorcan dishes on offer. You have to ask the waiters for freshly squeezed orange juice every time. The coffee comes from an automatic coffee machine; no sign of a portafilter machine. And yet the hotel charges 30-37€/person for the breakfast. Furthermore, I still don't understand why a separate "better" multi-course breakfast is offered. Just improve the damn buffet...
I also have no understanding for the exorbitant prices for snacks and drinks at the pool. 6€ for a coke or water at a room rate of approx. 400€-500€/night? Seriously? The next Eroski Market is five minutes away by car.
Lastly, we need to speak about details: 1) On arrival at a luxury hotel, I expect a glass of champagne as a welcome drink and not the much cheaper Cava. 2) The complimentary still water (sparkling is apparently not offered at all) that is brought to you every evening tastes like filtered tap water. Would a bottle of mineral water be too expensive
Stepan
Aufenthalt von 5 Nächten im April 2024
