1. Aug. 2024 von Guest Relations Manager

Gentile cliente,Siamo lieti di apprendere che la colazione, la cena e il servizio in sala sono stati di suo gradimento. Ci impegniamo sempre per offrire un'esperienza gastronomica di qualità. È un piacere sapere anche che ha apprezzato le nostre piscine e la vicinanza alla spiaggia di Magaluf. Tuttavia, ci dispiace sentire che alcuni aspetti non hanno soddisfatto le sue aspettative. Il nostro obiettivo è creare un'atmosfera accogliente e rilassante per tutti i nostri ospiti. La sua osservazione sarà tenuta in considerazione per il futuro. La ringraziamo per aver condiviso la sua esperienza con noi e speriamo di avere l'opportunità di accoglierla nuovamente presso l'Hotel HM Martinique.Cordiali saluti,HM Martinique

1. Aug. 2024 von Guest relations manager

Dear Andrea,Your recent experience at Hotel HM Martinique certainly does not reflect the high standards we usually uphold. It's disheartening to hear about your dissatisfaction regarding the room condition and cleanliness.Our team follows a stringent cleanliness protocol to ensure that each room is in immaculate condition for our guests. We regret that this did not meet your expectations. Prompt notification of any concerns during your stay enables us to address the issue swiftly, ensuring a comfortable stay for you.Your feedback is invaluable and will be taken into account as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.HM Martinique,

9. Mai 2019 von HM Martinique Team

Dear guest, Firstly we would like to thank you for writing on Ebookers your feedback regarding your stay at our hotel. We must say we are very dissapointed that your experience at HM Martinique did not live up to your expectations. I would like to apologize for the inconveniences you had, I will share your comments with manager. With regard to any problem, we ask our customers notify us at the time (reception 24 hours a day), so we can rectify it. We try to do our best to provide great experience to all of our guests and when we do not succeed, we see an opportunity to improve on the quality of our service. Once again we thank you for sharing this review and although it was not the perfect fit for your holiday, we hope you will join us again at one of our HM hotels. Kind regards, Lucie Zivcakova PR MANAGER

1. Aug. 2024 von HM Martinique Guest relations manager

Dear Toni,It's helpful to receive your feedback regarding your stay at Hotel HM Martinique. We understand that the lively atmosphere may not have been to your preference and we appreciate your understanding in this matter.Regarding our all-inclusive offering, we would like to clarify that our policy is designed in accordance with local regulations. We abide by a law that allows a limit of three alcoholic beverages per guest at lunch and dinner service. Beyond these times, guests may purchase additional alcoholic beverages. This is an initiative by our government to encourage responsible drinking. We regret any inconvenience this may have caused and your point serves as a reminder for us to communicate this policy more clearly.We thank you for your valuable feedback and hope to have the pleasure of welcoming you back for a more enjoyable stay in the future.

1. Aug. 2024 von Guest relations manager

Dear Javier,Your kind words regarding our prime location, spacious rooms, and amiable staff truly brighten our day. It's always a pleasure to hear of such positive experiences from our valued guests.We hope to welcome you back to Hotel HM Martinique for another enjoyable stay in the near future.HM Martinique

3. Mai 2019 von HM Martinique Team

Dear guest, Firstly we would like to thank you for writing on Ebookers your feedback regarding your stay at our hotel. We must say we are very dissapointed that your experience at HM Martinique did not live up to your expectations. I would like to apologize for the inconveniences you had, I will share your comments with manager. It is a big challenge for all the hotels in party MAGALUF keep the guests quiet. With regard to any problem, we ask our customers notify us at the time (reception and security services, 24 hours a day), so we can rectify it. We try to do our best to provide great experience to all of our guests and when we do not succeed, we see an opportunity to improve on the quality of our service. Once again we thank you for sharing this review and although it was not the perfect fit for your holiday, we hope you will join us again at one of our HM hotels. Kind regards, Lucie Zivcakova PR MANAGER

16. Apr. 2019 von HM Martinique Team

Dear guest, Thank you for staying at HM Martinique. We appreciate your feedback! Please, accept our apologies for the problems which you experienced during your holiday at our hotel. All your comments will be transmitted to the departments mentioned so this issues will not happen again. Thank you again, Hope to see you soon, Kind Regards, Lucie Zivcakova PR MANAGER

5. Apr. 2019 von Lucie Zivcakova, PR Manager

Dear guest, Thank you very much for staying with us and for your feedback, we are very happy, that you´ve enjoyed your holiday at HM Martinique! Your opinion is very important for us and we would really appreciate, if you would share your experience on tripadvisor.com. Once again thank you and hopefully see you soon again! Kind regards, HM Martinique Team

24. Aug. 2018 von HM Martinique Team

Dear guest, Thank you very much for staying with us and for your feedback on EBookers, we are very happy, that you´ve enjoyed your holiday at HM Martinique! Your opinion is very important for us and we would really appreciate, if you would share your experience on www.tripadvisor.com ! Once again thank you and hopefully see you soon again! Kind regards