4/10 – Schlecht
Cynthia S.
22. Jan. 2025
Verbesserungswürdig: Sauberkeit
Nice location, unsolved issues
When we booked this cabin 8 months before our stay, it looked nice and had great reviews, but there was a lot to discover when we checked in. When we entered, the cabin was not ready. There were piles of trash on the floor, dirty bedding and towels wadded up on the beds, and pooled dirt in the bathroom appliances. We learned that the washing machine was broken, and because of that the cleaning crew left, and there was no communication alerting them that the cabin was booked that night.Why was the washing machine broken? The pipes are pulling sand from the well, so all running water had sand in it. My family was excited for the hot tub, but the water was brown with dirt.Initially, there was no fix offered by the property manager. We opted to stay at the cabin with the agreement that the cleaning crew would return that night to finish cleaning and furnish bedrooms and bathrooms with clean linens. That night, one person arrived to make the beds and set out towels, and after our request did some cleaning. During our stay, we also had two visits from the plumber. There were a few other small issues that make it seem like this cabin is just not getting the attention it needs.We were grateful to receive a full refund from the property manager. This is a newer cabin that would be a cozy and peaceful stay with some TLC, plumbing repairs and a better relationship with their cleaning crew.
Cynthia S.
Aufenthalt von 3 Nächten im Dezember 2024