2/10 – Ungenügend
Joan P.
6. Jan. 2025
Verbesserungswürdig: Sauberkeit
Cute Chalet - Terrible Stay
Property is poorly managed and not maintained. Kim only communicated via her personal cell phone and wouldn't use the VRBO app. Property had limited water use including toilet, shower and sink due to a frozen drain pipe but we were able to use the common area facilities which had showers and toilets. Because of the water issues, Kim offered a full refund so we stayed. In the home we found there was no internet, it was not even connected with a router, which also meant no tv. We reached out to Kim, but she never responded. The driveway was full of snow and ice even though all other driveways in the complex were clear. We had trouble getting out the short driveway in our 4WD truck. The path to the house was not shoveled and was icy and narrow. The patio door was frozen open. Inside there were stains on the sheets and we found dirty clothes under the bed. A few outlets did not seem safe. The bathroom was gross but we didn't use it bc of water issue. Because Kim communicated via her personal cell and not on the vrbo app VRBO offered no assistance for finding a new place and didn't help when Kim did not provide the refund as promised. Advice - all communication should be on VRBO app. We still have not been refunded. The property is very cute in a campground complex that has many permanent cabins like hers. The common amenities are quite nice with a pool, hot tub, and game room. The location is fantastic just five minutes from Breckenridge skiing and town. It is unfortunate it i
Joan P.
Aufenthalt von 1 Nacht im Dezember 2024