6/10 – Okay
A C.
7. Jan. 2025
Gut: Sauberkeit
Management Company Not Responsive to Issues
This condo was a great and in a great location. But sadly the cable didn't work in the living room and the hot water tank only allowed 2 of us to shower. I called Great Western Lodging and they said they would send someone. No one ever showed the first day. I had to call back the second day and they showed up to look at cable and we left for dinner. It was never fixed and no note or message to let us know what they were doing or if they were coming again. Finally by 3rd day they found the key for the hot water closet, the tank was turned down so that was finally fixed. We asked again about the cable and he finally said it was Xfinity and we needed a new box which wouldn't happen during our stay. He said WE COULD move the one from the bedroom to the living room? Really? That is OUR responsibility to move the cable boxes. Great Western was horrible. I would not stay at one of their properties again. If they would have just communicated and gave us status updates I would have been a lot happier
A C.
Aufenthalt von 5 Nächten im Dezember 2024