2/10 – Ungenügend
monica
29. Okt. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is a joke, I live in the area and stayed here die to a surgery I had the following day, I had called the day before to ask for late checkout The lady on the phone said noo(12) was the best she could do and I said great! The next morning as I was georesdy. They called the room and proceeded to just breathe heavy and then a housekeeper knocked on the door and was rude to my husband. Then they shut off our keys and then the desk called and said they had no idea of our late checkout, extremely rude and uncalled for. I will never stay here again. Check In was bad as well. There was never any on at the desk and when we did the teenager just gave us keys and never did any explaining of anything Every other time they were always just hanging out behind the scenes . Im done. Never been treated this badly at a hotel before