2/10 – Ungenügend
Caitlin
24. Jan. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I booked what they call a premium 1 bedroom. What I received was a basic 1 bedroom. Which is nowhere near as nice. When I called the front desk upon walking into the room, and it looking NOTHING like the one I booked, they said hm, well that room is booked, then I asked for another and they had nothing of the like available. So I asked for a refund and they refused to do so and said that I should contact Expedia, which I did and Expedia said that there is nothing they can do unless the property gives a refund. At which point I would need to then call Expedia back with the name of the person who approved the refund and other information. So now I’m playing the back and forth game of them saying it’s the others fault. On top of all of this, the bathroom handles on the cabinets were all rusted and the toilet area was dirty. The balcony which was supposed to have a L shaped couch and view had 3 walls and 2 chairs on it facing a tiny courtyard and other apartments and it wasn’t even accessible. There’s construction going on all around the building and debris all around the sidewalk by the hotel from it. The building itself is also confusing to navigate and the hotel offers ZERO in way of anything outside of having a pool (which wasn’t open due to weather) and the room you’re staying in. I would recommend staying anywhere but here.
Caitlin
Aufenthalt von 3 Nächten im Januar 2025