8/10 – Gut
Valarie
Geschäftlich gereist
12. Dez. 2024
Gut: Sauberkeit
The hotel is conveniently located right by the airport, making transitions from the airport to the hotel and back seamless. The check-in staff was outstanding—kind, responsive, and professional. Since I had business the next day, I wasn’t in my room for long. However, on the day of my checkout, I realized I needed to iron a shirt. While there was an iron in the room, there was no ironing board.
I called the front desk and spoke with Tamaya. She informed me that her shift was ending, but she would pass my request for an ironing board to the oncoming guest services staff arriving at 7 AM. I explained to Tamaya that I needed to be ready to leave by 8 AM.
By 7:30, there was still no ironing board. I called the front desk again and was informed that my request had not been communicated. I could tell from the tone of voice that the information had not been passed on. I was then told that someone from engineering would be sent with the ironing board.
It arrived at 7:35, and Brandon from engineering was apologetic and professional. He saved the day, especially since the front desk staff member was alone and unable to bring the ironing board!
Valarie
Aufenthalt von 2 Nächten im November 2024
