2/10 – Ungenügend
Jeffrey P
23. Jan. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
None of the amenities that were advertised actually existed. I booked a kitchen because I like to cook. Very few cooking items were included, the stove didn’t work well and oven didn’t work at all. The refrigerator door wouldn’t stay closed. The fireplace did not work. The bed was hard as a rock. The bedding and towels were threadbare. There was no bar. The breakfast was passable but it had eight items only and two were not available any longer. The pool was not heated. The WiFi constantly cut out and worked VERY slowly for the brief periods it was working. The hot water (tepid really) ran out before one could complete a reasonable shower. The desk person in the morning and the waiter at breakfast were lovely. The rest of the staff was rude and surly. I am not a snob and I wasn’t expecting the Ritz but this was a total shabby lie. I expect it will fail soon. There were few guests and any other guests I with had the same complaints. Sadly, the hotel has amazing potential but is rundown and needs some upgrading and robust management. I would love to see it done properly.
Jeffrey P
Aufenthalt von 14 Nächten im Januar 2025
