3. Apr. 2024 von Andreas
Dear guest,Thank you for reaching out. I understand there might have been some confusion regarding our booking process for certain hotel amenities. To ensure a seamless experience and to manage demand effectively, we've implemented a QR code booking system. This system is designed for convenient access to services such as our wellness center, dining reservations, and other special features our hotel offers.To use this system, simply scan the QR code available in your room or at key locations around the hotel with your smartphone. This will direct you to a booking platform where you can easily reserve your desired time slot for the facilities or services you wish to enjoy.We believe this digital approach helps us provide better service and ensures all our guests can enjoy our amenities with minimized wait times and maximum satisfaction. Should you need any assistance with this process or have any further inquiries, our staff is always on hand to assist.We hope this enhances your stay with us and we look forward to making your experience at Scandic Spectrum as enjoyable as possible.Best regards,Andreas L,Hotel Manager, Scandic Spectrum
25. Jan. 2024 von Andreas
Dear guest,Thank you for your kind words. We are delighted to hear you enjoyed your stay at Scandic Spectrum. We hope to welcome you back soon for another pleasant experience.Best regards,Andreas W,Hotel Manager,Scandic Spectrum.
29. Nov. 2023 von Andreas
Dear guest,Thank you for taking the time to share your experience. We're glad to hear that you enjoyed your stay overall. However, I apologize for the inconveniences you encountered during breakfast and at our rooftop bar. The high demand for breakfast slots is something we are actively working on to manage more efficiently, ensuring a comfortable and enjoyable experience for all guests. We deeply regret the shortage of orange juice and the service lapse you faced at the rooftop bar; this is certainly not the standard we strive for. Your feedback is invaluable in helping us improve our service. Rest assured, we will address these issues with our team to prevent such occurrences in the future. We hope to have another opportunity to provide you with the exceptional service you expect and deserve.Best regards,Andreas W, Hotel Manager, Scandic Spectrum.
31. Aug. 2023 von Andreas
Dear guest,Thank you for taking the time to share your rating with us. We're pleased to see that you had a positive experience during your stay. If you have any specific feedback or suggestions for improvement, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.Best regards,Andreas WHotel Manager, Scandic Spectrum
31. Mai 2023 von Andreas
Dear Guest,Thank you for your review.Hope to see you here soon again!Best regardsAndreas W,Hotel Manager, Scandic Spectrum
31. Mai 2023 von Andreas
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service and we will address your concerns with our staff to ensure a more attentive and customer-focused approach. We appreciate your compliments on our design, beds, and location. Regarding the technology, we will review and improve our systems to ensure a more seamless experience for our guests. Please note that for security reasons, the windows cannot be opened in our hotel. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Andreas W, Hotel Manager, Scandic Spectrum
20. Mai 2023 von Daniel
Hi,Thanks for your review. We hope to see you soon again.Best regards,Daniel
21. Feb. 2023 von Daniel
Hi! Thanks for the review! Regarding the cleaning:It is of course included in your stay. It is informed upon arrival regarding the cleaning. It is done for sustainability. Since a lot of water is used when cleaning.You are of course always welcome to get a daily cleaning. Just remember to mention it at the reception. :) We hope to see you soon again. :) Best regards,Daniel Porsager
